Use Caution When Entering Properties

Hi Everyone,

I just came across an article that I think all property preservation service providers should read (and check it out, they also cited my YouTube video on our website at
www.ForeclosureCleanupCash.com!):


Banks Accused of Illegally Breaking Into Homes Facing Foreclosure  .  Once you've read the article, look for my comments in the comment section.

In this article, Safeguard (a large property preservation company) essentially broke into a woman's home while she was still living there.  The kicker?

The house hadn't been foreclosed on!!!

Talk about an error in judgement on behalf of the preservation company!  The article cites another incident in which people returned home after a few days away to find their locks changed and home ransacked, presumably done also another property preservation company.
 

Please, PLEASE take the utmost care when determining occupancy when you approach a property. 
 
Here's an ACTUAL COMMENT from someone responding to the article I cited above:

"Wonder how this contractor would feel if he was met with a shotgun on the other side of the door.Better start thinking before they jump the gun. How was this lady to know it wasn't just a random break in?She'd be well within her rights to defend herself if she felt her life was in danger." sarnie_c 1:59 PM

WOW!  This is scary!

The fact of the matter is that people are angry at the banks, and angry about losing their homes.  You need to be very, very careful when approaching a property you have been asked to bid on or to clean out. 

Here are safety tips:
  • Don't go alone: This is true especially if you're a woman. Sorry, I know this stinks because I always have to bring someone along too, but safety is always the first priority.  Not only will you get the job done faster if you're out on a bid and bring someone else, you have both an extra set of eyes and hands as well as a witness in case anything happens.
  • Look for signs of occupancy before entering.  Common indicators of a vacant property include overgrown yards, disheveled or empty interiors when looking inside through a window, etc.  You should also listen for the sounds of pets inside, although sadly, sometimes people will leave their pets inside the foreclosed home (I know, unreal).  If the inside clearly looks like someone still lives there, you must re-verify occupancy with the bank and let them know you think someone might still be there.  It's the bank's job to evict them, not yours.
  • Document, Document, DOCUMENT!  You may be in a situation where you have to prove that you were diligent in determining that the house was vacant.  Photos certainly help prove a lot (overgrown yard, disheveled interior, rotting food in the fridge), as will your notes that indicate you followed proper procedure (properly opening the door - no smashing windows!, verbally annoucing your arrival, record-keeping of the items removed, etc.)


Above all else, do not get into a confrontation with a homeowner, neighbor or other person on or near the property.  You job is to clean out the property, not to evict people or to represent the bank.  I always tell people, "I'm just the cleaning company trying to do my job.  I'm sorry, I don't know anything or have any other information for you".  If they become aggressive, get outta there!  Notify the asset manager and let them know that THEY have to take care of the situation before you'll return.


Once you're arrived at a property, it's your job to clean out the property and provide preservation services, but you must do your job with integrity and respect.  Do whatever it takes to make sure the property really is vacant, and that if you find something you think is really important to someone (i.e. SSN card, Drivers License, etc.) do your best to return it to the issuing authority or to get it back to it's lawful owner.
 
Read the article from ABC News, check out my comments (of course I had to defended us and let them know that most of us preservation companies are honest, hard-working and family owned and operated service providers), and then let me know what you think.
 
Happy (and safe) Trashing!

Les Tyler
Author, Foreclosure Cleanup Cash
www.ForeclosureCleanupCash.com
 

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